Case Study: Serena Hotels achieves synchronized ransomware protection and centralized security management with Sophos

Sophos Delivers Synchronized Defence Against Advanced Cyber Threats to a Top Hotel Brand

Serena Hotels, a leading hospitality brand with 23 properties across Africa, faced a rapidly expanding attack surface and fractured security stack: disparate UTM appliances and endpoint tools provided poor visibility, no centralized policy management, weak ransomware protection, and no synchronized multi-layer defense. To address this, Serena selected Sophos and deployed Sophos XG Firewall along with Sophos Intercept X Advanced (1050 licenses) and Sophos Intercept X Advanced for Servers (151 licenses).

Sophos implemented a coordinated solution—XG Firewall, Intercept X for endpoints and servers, Security Heartbeat for real-time threat sharing, and Sophos Central for unified multi‑tenancy management—deployed with local partner Microskills and a Sophos Sales Engineer over two months. The result was improved threat visibility and automated containment (including CryptoGuard ransomware rollback), centralized policy management across 27 branches in six countries, significant cost savings from replacing point‑to‑point links with secure multi‑country VPNs, and measurable operational gains in IT efficiency thanks to Sophos.

Serena Hotels

Chrispine Mboga

Country IT Manager