Case Study: Cosmetics Firm achieves on-time, predictable product launches with Sopheon’s Accolade Process Manager

Reducing Chaos in Cosmetics Innovation

Cosmetics Firm, a division of a global luxury-goods conglomerate with products in over 35 countries, was struggling with chaotic, last‑minute rushes to meet absolute open‑to‑buy delivery dates, inconsistent global processes, and heavy reliance on disparate Excel trackers. To bring predictability and structure to innovation and new product development, the company engaged Sopheon and chose Accolade Process Manager as the platform to standardize workflows and improve cross‑functional coordination.

Sopheon implemented Accolade Process Manager—standardizing deliverables, routing documents with automated notifications, integrating with Microsoft Office, and visualizing key milestones—while partnering closely with the firm’s project manager for a tailored rollout. As a result, Sopheon helped the Cosmetics Firm standardize its NPD process, improve on‑time delivery and milestone tracking, increase global sales‑forecast accuracy, make lead times and costs more predictable, and reduce reliance on multiple standalone Excel spreadsheets, improving data accuracy and cross‑functional visibility.