Case Study: Robeco achieves flexible self-scheduling and better service levels with Soon

Robeco builds self-scheduling shifts in 2 minutes with Soon

Robeco, an international asset management firm, needed to provide its customer service team with more freedom and flexibility in scheduling shifts while still maintaining required service levels. The vendor, Soon, implemented its scheduling software to address this challenge.

Soon developed a new feature for open events with minimum and maximum limits, allowing team members to self-schedule for shifts. This solution gave employees the freedom to choose their work times, ensured adequate staffing, and integrated seamlessly into Robeco's culture. Robeco reported high satisfaction with the new system and praised Soon's customer service, noting the partnership has successfully adapted to their changing needs, including through a company merger.

Robeco