Case Study: RIFF streamlines 24/7 customer support scheduling with Soon

RIFF schedules 24/7 support across 3 countries with Soon

RIFF, a major digital marketing company, needed a scheduling solution for its 24/7 engagement center in Jakarta. This team supports consumers across three countries through multiple communication channels, and RIFF required a way to efficiently manage continuous shifts to ensure constant service availability. They partnered with vendor Soon to implement its scheduling software.

Soon provided an efficient scheduling tool that allows planners to manage employee availability and assign shifts seamlessly. The solution enabled RIFF to ensure there are always specialists available to handle consumer queries without interruption. Key benefits included its flexibility for time adjustments, a simple interface for employees to manage their own availability and request time off, and its international outlook for a distributed team. Soon greatly streamlined the scheduling process for RIFF's operations.

RIFF