Case Study: KvK improves advisor self-scheduling and flexibility with Soon

KVK streamlines self-scheduling 8 weeks ahead with Soon

The Dutch Chamber of Commerce (KvK) faced a challenge with scheduling its specialized advisors. The rigid scheduling process, managed by another department, was affecting advisor satisfaction and motivation. KvK sought a more flexible solution and partnered with the vendor Soon to implement their self-scheduling software, aiming to give advisors greater control over their workdays.

Soon's solution empowered advisors to schedule their own two-hour shifts up to eight weeks in advance, within set boundaries. This self-scheduling method improved flexibility, increased advisor happiness, and reduced voluntary absenteeism. The implementation by Soon also saved time for planners and distributed scheduling responsibility more effectively across the team.

KVK