Case Study: Knab streamlines workforce scheduling with Soon

Knab cuts scheduling time with Soon and reduces shift-change admin to zero

Knab, a major Dutch online bank, faced challenges with its complex and time-consuming scheduling process for its award-winning service desk. Their previous system was inflexible, inaccessible outside the office, and created a significant administrative burden for managers. They partnered with Soon to implement its scheduling software to improve this critical process.

Soon worked closely with Knab to create a flexible, mobile-accessible solution that empowered employees to manage their own availability and shift swaps, drastically reducing the time managers spent on scheduling. The pilot was a success, leading to more efficient scheduling and improved collaboration. Soon eliminated internal communication clutter and provided the statistics needed to drive the business, ultimately helping Knab maintain its high standards for both employee happiness and customer satisfaction.

Knab