Case Study: Watco achieves best-in-class B2B customer support with Sonin

Watco launches a native B2B app for iOS and Android with Sonin

Watco, a UK-based manufacturer of industrial paint and maintenance materials, sought to open a new direct channel for customer communication and support. To achieve this, they partnered with the vendor Sonin to build a bespoke native B2B mobile application for iOS and Android platforms.

Sonin developed a comprehensive app that allows customers to launch real-time video calls with technical experts, access product information and guides, and manage quotes and orders all in one place. The solution also included a custom CMS for Watco staff to manage content and support users. This new platform empowered Watco to provide its world-class technical support directly to customers through a single, easily accessible mobile application.

Watco