Case Study: esure improves claims and customer experience with Sonin's insurance app

Esure pilots insurance app with Sonin for over 300 employees

The customer esure, an insurance provider, faced the challenge of improving customer trust and engagement following a car incident, while also needing to decrease the chance of fraud. They approached the vendor Sonin to explore how mobile technology could be used to build a successful insurance app.

Sonin developed a prototype insurance app that automatically captures critical incident data like location, weather, and vehicle damage through third-party APIs and image recognition. They piloted the app with over 300 employees in a real-world scenario, which helped build a strong business case for the solution and proved its value in transforming the claims experience for esure.

Esure