Case Study: DS Smith improves real-time delivery visibility with Sonin’s Connect Live app

DS Smith rolls out Connect Live to thousands with Sonin

DS Smith, a leading recycling and waste management provider, faced a challenge in achieving real-time visibility for its thousands of drivers and subcontractors. They partnered with Sonin to develop a solution that would enable drivers to easily communicate issues on-site, allowing their customer service team to provide proactive support and exceed client expectations.

Sonin developed the Connect Live app, a bespoke platform that replaced paperwork and provided DS Smith with complete real-time tracking of deliveries. The solution empowered drivers with digital itineraries and allowed them to report issues instantly, leading to a significant improvement in customer experience, satisfaction, and client retention for DS Smith.

DS Smith