Case Study: Kin Insurance boosts post-hurricane claims response with Sonar

Kin Insurance builds mobile claims department using Sonar to communicate with hundreds of customers lacking power and internet services following Hurricane Irma

Kin Insurance, a Florida-based insurance provider, needed a way to communicate with customers in the aftermath of Hurricanes Harvey and Irma, especially as many were left without power or internet. Sonar helped Kin move beyond email and phone by using SMS as a fast, reliable channel for customer outreach and claims intake.

Using Sonar’s API, Slack integration, and two-way text messaging from its CRM, Kin Insurance built a mobile claims workflow that let agents handle multiple customers at once, collect photos of damage, and route responses across internal systems. With Sonar, response rates jumped by more than 50% within 30 minutes, and Kin’s small team could support at least twice as many customers per day as they could by phone.

Kin Insurance

Grafton Robinson

Head of Marketing