Sonant
2 Case Studies
Case Study: O'Connor Insurance achieves 8X ROI in 30 days with Sonant
A Sonant Case Study
How O'Connor Insurance Achieved 8X ROI in 30 Days with Sonant
O'Connor Insurance, a personal and commercial insurance agency with 11 employees, was facing a significant challenge as over 700 monthly calls were constantly disrupting its team's productivity. The agency's president, Michelle O'Connor, sought a solution after a failed attempt with another provider and discovered the AI receptionist technology from vendor Sonant.
Sonant implemented its AI receptionist, which the agency named Quinn, to handle call routing and block spam. The solution delivered an 8X return on investment within 30 days, freed up over 58 hours of productive time per month, and achieved a call handling accuracy rate of over 90%. Beyond the measurable ROI, the agency gained a reliable and consistent first point of contact for its customers.
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O'Connor Insurance
Michelle O'Connor
President