Case Study: BIG Pickering Insurance achieves 600% ROI with Sonant AI

How BIG Pickering Solved Their Call Crisis and Achieved 600% ROI with AI

BIG Pickering Insurance, an Ontario-based brokerage, was experiencing a severe call crisis, missing nearly 90% of incoming calls due to overwhelmed staff. This led to mounting client complaints and threatened the agency's reputation. They turned to the vendor Sonant for a solution using its AI receptionist service.

Sonant implemented an AI receptionist built for the insurance industry to handle calls 24/7. The results were immediate, with the brokerage achieving a 100% call answer rate, handling 272 calls in two weeks, and receiving zero client complaints about unanswered calls post-launch. This transformation delivered a 600% ROI in the first month and allowed staff to focus on more complex tasks.

BIG Pickering Insurance

Ali Farouqi

Operations Manager