Case Study: Cornerstone Insurance Services achieves 24/7 call answering and higher productivity with Sonant

Cornerstone Insurance Services answers 100% of calls with Sonant

Cornerstone Insurance Services, a mid-sized Canadian insurance brokerage, was struggling with an overwhelmed phone system. Over 50% of calls went unanswered due to high call volume from both clients and non-clients related to Saskatchewan's government auto insurance. This chaos pulled brokers away from revenue-generating work and led to client complaints. The brokerage turned to Sonant for an AI-powered call answering service to address this critical challenge.

By implementing Sonant, Cornerstone achieved immediate and significant results. The solution provided 24/7 intelligent call answering, ensuring every single call was handled instantly. This led to a 43% jump in staff productivity and allowed brokers to focus on higher-value work. Furthermore, Sonant’s integration provided unexpected benefits in compliance, automatically generating call notes and activities within their Applied Epic system. The vendor's solution transformed a operational weakness into a distinct competitive advantage.

Cornerstone Insurance Services