Case Study: Century Insurance Consultants achieves 24/7 call answering and intelligent routing with Sonant

Century Insurance Consultants handles 1,064 calls in 30 days with Sonant

Century Insurance Consultants, a Pennsylvania-based independent insurance brokerage, faced a significant challenge when they lost three staff members, including their receptionist, during a period of high call volume. This left their 14-person team without a dedicated front line, forcing producers and CSRs to constantly interrupt their work to answer and transfer calls. They turned to Sonant for a solution using its AI receptionist service.

Sonant implemented its P&C insurance-specific AI receptionist, which was integrated with the agency's Applied Epic system for intelligent call routing and policy lookups. The solution was fully live in just 17 business days. The results were immediate and impactful: in the first 30 days, Sonant handled 1,064 calls, ensuring every call was answered 24/7 and intelligently routed to the correct team member, freeing the staff to focus on their core responsibilities.

Century Insurance Consultants