Case Study: Yorkshire Care Group achieves 300% growth ambition with Sona

Yorkshire Care Group - Customer Case Study

Yorkshire Care Group, a social care business, faced the challenge of managing high labour costs which constituted 85% of its total expenses. To support ambitious growth targets, they needed a comprehensive solution to gain visibility into operations, streamline acquisition processes, and improve staff retention. They turned to Sona for its workforce management solution to address these core challenges.

By implementing Sona's system, Yorkshire Care Group achieved significant results in under six months. The vendor's solution provided accurate data for forecasting, drastically reduced the time spent on payroll and invoicing, and gave staff self-service flexibility. This led to a 14% reduction in staff churn, a drop in unfilled shifts from 22% to under 5%, and empowered the company to confidently pursue its strategy, putting it on track for 300% growth.

Yorkshire Care Group

Angela Fletcher

Chief Executive Officer