Case Study: Praxis Care reduces agency costs and saves manager time with Sona

How streamlining shift management through Sona has transformed Praxis’ operations, given valuable time back to managers, and significantly reduced agency costs

Praxis Care, a social care organization supporting individuals with mental health needs and learning disabilities, faced significant challenges with its manual and time-consuming shift management process. Managers were spending up to three days a week on rota-related admin, which was intrusive for staff and hindered service delivery. Seeking a better way to operate, they partnered with vendor Sona to implement its shift fulfilment platform.

The Sona solution automated the process of finding staff to cover shifts, sending instant notifications to eligible employees' smartphones. This resulted in a 38% reduction in agency spending and gave managers 40% of their time back. The platform also proved highly effective, filling 71% of unallocated shifts within 24 hours. Sona's technology and partnership approach delivered substantial operational and financial improvements for Praxis Care.

Praxis Care

Muireann Canavan

Manager, Templemore Supported Living