Case Study: Wineshipping boosts SLA to 99.9% with Sombra’s app modernization

Wineshipping raises SLA to 99.9% with Sombra

Wineshipping, a leading third-party logistics provider for alcoholic beverages in the USA, faced challenges with its outdated client portal, including a 70% service level agreement and low operational visibility. The company partnered with vendor Sombra for an application modernization project to enhance the customer experience and meet a critical deadline before their peak sales season.

Sombra implemented a dedicated development team model, sharing responsibilities with the client and utilizing strategic planning to overcome a significant time zone difference. The solution delivered a new client portal ahead of schedule. This modernization increased the service level agreement from 70% to 99.9%, made error correction 50 times faster, and significantly improved key performance metrics for on-time shipping and inventory accuracy.

Wineshipping