Case Study: De Lijn achieves efficient field service routing with Solvice

De Lijn - Customer Case Study

De Lijn, the public transportation company, needed a better way to plan field operations such as repairs and stop change requests. Solvice helped address the difficulty of building a capacity plan for the coming weeks and determining the best route for each employee, using long-term route optimization with Dynamics 365 Field Service.

Solvice integrated its route optimization solution into De Lijn’s operational planning system so routes for field workers are generated automatically. As a result, De Lijn can schedule thousands of tasks for the upcoming weeks and produce the most efficient routes for every field employee, improving planning speed and effectiveness.

De Lijn