Case Study: Icon By Design achieves flexible process automation with SolveXia

Icon By Design - Customer Case Study

Icon By Design, a fast-growing online retailer of designer furniture, sought to adopt highly automated business processes to free up resources for improving customer experience. Their unique two-price business model required complex workflows, particularly for managing customer communication on long lead-time pre-orders, and they needed to reconcile data across multiple systems. They turned to the SolveXia platform to resolve these challenges.

SolveXia provided an extraordinarily flexible solution to automate workflows between the company's ecommerce, financial, and logistics systems. The platform was used to source, manipulate, and reconcile data, integrating email into the process and enabling automated customer dialogues. This automation, including tasks like inventory reconciliation and receipting, resulted in major time savings. It allowed Icon By Design's small, lean team to achieve outcomes that would normally require additional staff, all while leveraging SolveXia's secure cloud data storage.

Icon By Design

Adam Light

Co-Founder and MD