Case Study: a global general insurer streamlines approvals and payment processing with SolveXia

Global General Insurer Company - Customer Case Study

The customer, a global general insurer, faced a manual, paper-based process for routing and approving payments and claims, which was risky, lacked audit trails, and struggled to handle thousands of routing combinations. They partnered with SolveXia to implement an automation solution that would introduce digital workflows and airtight controls for their approvals.

SolveXia delivered an end-to-end digital solution that automated over 100 steps, digitally capturing requests and using business rules to route them for email-based approval, which eliminated paper and provided live status reporting. The results included full audit trails, automated follow-ups, and greater certainty around payment legitimacy. The initial deployment was completed in under three months and successfully handles over 20,000 different request combinations that influence approval routing.