Case Study: Solv Patients improves patient communication and engagement with Solv

Solv Patients boosts engagement with Solv as 79% of patients want text messages

Solv Patients, a generic patient group using the Solv platform, faced the common healthcare challenge of improving patient communication and experience while reducing administrative burdens like no-shows and slow bill payments. They needed a method to engage patients efficiently and comply with healthcare regulations like HIPAA.

The solution implemented by Solv involved utilizing its HIPAA-compliant SMS messaging system to send patients targeted texts. These included reservation confirmations and reminders to reduce no-shows, links for digital paperwork and test results, bill payment reminders, and requests for feedback. By using Solv's quick-reply templates, clinics streamlined front desk workflows, improved patient satisfaction, and saw a measurable decrease in patient no-show rates while accelerating payments and garnering more online reviews.

Solv Patients