Case Study: MultiCare Urgent Care achieves $9.3M in online bookings, shorter wait times, and increased patient loyalty with Solv

Solv Acquires New Patients & Increases Loyalty with Online Bookings

MultiCare Urgent Care — part of the MultiCare Health System — faced inconsistent patient experiences and fragmented workflows across four urgent care brands after unsuccessful EMR and third‑party scheduling attempts. To attract more new patients and build loyalty, they engaged Solv to deploy a single online appointment and patient engagement solution across their urgent care network.

Solv implemented a mobile‑first online booking and engagement suite (booking flows for 45+ clinics, insurance card scanning, AI‑powered queuing, SMS messaging, reputation management and real‑time reporting). The results were significant: Solv‑driven bookings generated $9.3M in revenue in the first four months, online booking conversion rose 31%, new patient capture from Solv properties climbed 15%, online-booking waits were up to 46% shorter than walk‑ins, review volume increased 79% with 80% 5‑star ratings, peak flu‑season waits stayed under 25 minutes, and 21% of loyal walk‑in patients shifted to online booking.

MultiCare Urgent Care

Kirsten Saint Clair

Executive Director