Case Study: NextCare improves patient experience and clinic efficiency with Solv

NextCare boosts Google ratings from 3.6 to 4.5 with Solv

NextCare, a major urgent care provider with over 170 locations, faced significant operational challenges, particularly when patient volumes surged during the pandemic. Their previous booking software was clinic-focused and created bottlenecks, leading to overwhelmed staff and long patient wait times. They needed a solution to improve efficiency and patient satisfaction.

By implementing Solv's end-to-end platform, including its online booking, digital registration, and EHR integration, NextCare streamlined operations. The partnership with Solv led to a 50% rate of patients booking ahead online and drastically reduced administrative burdens. This patient-focused approach resulted in a dramatic improvement in their online reputation, with their average Google rating increasing from 3.6 to 4.5 and the generation of 15,000 five-star reviews monthly.

NextCare