Case Study: Mercer achieves stronger medical office staff retention with Solv

Mercer boosts medical office staff retention with Solv as 93% of patient feedback stays positive

The customer, Mercer, a leading global consultancy, identified the significant challenge of healthcare worker attrition and burnout, which was severely exacerbated by the COVID-19 pandemic. To help medical offices address this, the vendor Solv provided strategies centered on leveraging its system for collecting and managing patient feedback to improve staff morale and retention.

Solv's solution involved using its platform to systematically gather positive patient reviews and share this feedback directly with front desk staff. This allowed clinics to regularly celebrate their teams, making them feel noticed and valued. By implementing this alongside other strategies like promoting work-life balance, clinics using Solv were able to boost staff morale. A key result is that 93% of the patient feedback collected on Solv's platform is positive, providing measurable evidence of staff success and contributing to a more appreciated and stable workforce.

Mercer