Case Study: Little Spurs expands patient access and cuts wait times with Solv

Little Spurs cuts wait times 55% with Solv

Little Spurs, a pediatric urgent care group with over 20 locations in Texas, faced the challenge of operating as a walk-in-only clinic. Without an online booking system, they struggled to attract patients and predict daily volumes. Their leadership also lacked the data to make informed operational decisions, as key metrics were siloed across systems and difficult to manually compile. They partnered with Solv to implement its online booking platform to address these issues.

By implementing Solv's platform, which includes AI-powered queuing and features like Save My Spot, Little Spurs was able to blend online bookings with walk-ins to optimize patient flow. The Solv solution provided comprehensive operational dashboards that gave management real-time insights and data for resource allocation. This resulted in 60% of patients booking ahead online, a 55% lower wait time for those patients, and an average door-to-door time of under one hour.

Little Spurs