Case Study: Amazon enables same-day urgent care booking with Solv

Amazon adds same-day urgent care booking in 48 states with Solv

Amazon sought to make its Amazon Health AI assistant a more effective starting point for healthcare by enabling it to connect patients from an AI conversation directly to real, in-person appointments. The challenge was that when the AI determined a patient needed same-day care outside of Amazon's One Medical network, there was no seamless way to book that urgent visit within the chat experience, leaving patients to navigate the search and booking process on their own.

Solv integrated its urgent care appointment booking service directly into Amazon Health AI. When a patient requests same-day care outside a One Medical market, Solv partner clinics surface as the bookable option inside the AI chat, allowing patients to search, filter by insurance, and secure an appointment without leaving Amazon. This partnership makes Solv the exclusive in-person booking service within Health AI, creating a new demand channel for Solv's partner clinics across 48 states. Bookings flow automatically into clinics' existing queues with no operational change required, leveraging Solv's infrastructure that has booked 115 million appointments and serves 210 million Americans within five miles of a same-day appointment.

Amazon