Case Study: Lone Star Communications achieves 98-100% customer satisfaction and streamlined processes with Solutions360 Q360

Lone Star Enhances the Customer Experience with a Focus on Process

Lone Star Communications, an ISO 9001-certified AV integrator, faced increasing industry complexity and needed a way to standardize processes across sales, engineering, operations and service so customers received a consistent, high-quality experience. To capture full project histories, improve onboarding, and avoid lost time or satisfaction during system changes, Lone Star turned to Solutions360 and its Q360 platform.

Solutions360 conducted an in-depth needs assessment and implemented Q360 in 2017 to unify customer contact, workflow tracking and reporting across the company. As a result, Lone Star can document every interaction and produce ready-made reports for clients, streamline onboarding, and protect margins during implementation — helping drive recurring customer satisfaction ratings of 98–100%.

Lone Star Communications

Ray Bailey

Chief Executive Officer