Case Study: Expert Technology Associates achieves scalable growth and integrated PSA with Solutions360

Expert Technology Associates - Customer Case Study

Expert Technology Associates faced rapid growth that their legacy systems couldn't support: a 20-year-old accounting package and an outdated CRM created long upgrade cycles and fragmented data, making it hard to scale service delivery and maintain a consistent customer experience. To address this, ETA selected Solutions360 (business.managed) to replace the patched-together stack and provide a unified professional services automation platform.

Solutions360 implemented a single integrated system spanning sales to billing, ticketing, project management and mobile/web portals, giving ETA “access to the right information at the right moment.” The deployment enabled centralized billing, quick and thorough ticket creation, tracking of technician utilization, and real-time job costing and maintenance profitability by ticket and customer—capabilities that let ETA build scalable managed services and improve operational visibility and financial accuracy with Solutions360.

Expert Technology Associates

Craig Marowitz

President and Owner