Case Study: VTI Security achieves 10–15% efficiency gains and centralized accountability with Solutions360

Accountability Drives Business Transformation at VTI Security

VTI Security faced inconsistent processes, low visibility into individual contribution, and duplicated work across offices and systems—sales, service, and accounting were re-entering data and managing large inboxes. To address this, VTI deployed Solutions360’s Q360 platform, with a dedicated Q360 Administrator (Bonnie Carpenter) coordinating customizations, training, and support.

Solutions360 tailored Q360 reports, centralized data, and provided help content and analytics that increased accountability and process consistency. As a result, VTI achieved 10–15% average efficiency gains, eliminated many duplicated processes, and gained granular, company-wide performance metrics (including a project manager ranking system), enabling better communication and predictable operations.

VTI Security

Bonnie Carpenter

Q360 Administrator