Case Study: AVI Systems achieves a successful company-wide Q360 ERP go-live and sustained adoption with Solutions360

5 Best Practices from AVI Systems for a Successful ERP Implementation

AVI Systems faced a complex ERP rollout when it moved to the Q360 platform from Solutions360, executing a full cutover across 15 U.S. offices. The challenge was heavy change management — coordinating training, standardizing processes, and supporting staff through an overnight Go Live — while replacing multiple legacy systems and getting employee buy‑in.

Solutions360 delivered in‑office training at all 15 locations (with AVI Super Users), helped build step‑by‑step scripts and a searchable help menu, and staffed a centralized “war room” for the first 2–4 weeks after Go Live. The result was a successful September 2015 cutover, standardized processes across offices, stronger access to information and ongoing adoption (weekly post‑Go Live sessions that later moved to monthly), with AVI citing Solutions360’s ongoing, consultative support as a key differentiator.

AVI Systems

Kendra Lettau

Process Management Architect