Case Study: Largest Car Hire Company achieves fair, confidential grievance resolution with Solutions For HR

Largest Car Hire Comapany - Customer Case Study

Solutions For HR worked with the Largest Car Hire Comapany, one of the largest privately owned car hire businesses in the North West, after it was referred partway through a complicated employee bullying and harassment grievance complaint that had been mishandled and risked becoming litigious. The company needed help with grievance handling and investigation support to address the issue properly and protect confidentiality.

Solutions For HR reviewed the case, identified that the original process lacked a thorough investigation and formal grievance hearing, and then managed the grievance investigations with confidentiality and no bias. They also facilitated the appeal hearing, helped determine an appropriate decision, and supported the employer in delivering the outcome and shaping future employee relations strategy. The result was a fairer appeal decision backed by substantial third-party witness statements and other business information, with improved objectivity, confidentiality, and productive resolution.