Case Study: Animal Park achieves fair absence and capability management with Solutions For HR

Animal Park - Customer Case Study

Animal Park, an animal park providing bird of prey experiences, flying displays, school visits, children’s parties and photography workshops, needed help managing a disabled employee whose attendance and performance had become a concern. The case raised worries about potential disability discrimination, so the company turned to Solutions For HR for absence and capability management support.

Solutions For HR handled the situation sensitively by first taking an informal approach, recommending a temporary reduction in hours and setting clear expectations. When the employee’s condition worsened, Solutions For HR arranged Occupational Health input, guided the client through formal capability meetings, and ensured reasonable adjustments and medical evidence were properly considered. The process helped Animal Park meet its obligations under equality and disability legislation, follow ACAS best-practice capability procedures, and reach a fair outcome, with the employee ultimately resigning after agreeing no further support could enable a return to work.