Case Study: Virginia Eye Institute achieves $1.6M in additional revenue and near-zero no-shows with Solutionreach

Virginia Eye Sees Additional $1.6M in Recall Revenue

Virginia Eye Institute, one of Virginia’s largest ophthalmology practices with 27 ophthalmologists and eight optometrists across eight locations, needed an easy, HIPAA-compliant way to manage patient communication, recare and scheduling. They chose Solutionreach’s cloud-based patient relationship management platform to consolidate appointment reminders, automated recare outreach, surveys and PM/EHR integration.

Solutionreach automated recare campaigns, appointment reminders and post-visit surveys, booking 2,000 recare appointments in the first 30 days and generating an additional $1.6M in recare revenue in one year, while driving a nearly 0% no-show rate and increased online reviews. Virginia Eye Institute also streamlined vendor management and improved patient engagement through Solutionreach’s secure, all-in-one solution.

Virginia Eye Institute

Margaret Benson

Director of Marketing