Case Study: Today’s Vision Sugar Land achieves 65% patient recall response rate and $2.2M in additional revenue with Solutionreach

Today’s Vision Sugar Land Improve Patient Communication

Today’s Vision Sugar Land, part of one of the country’s largest optometry networks, needed a reliable way to retain patients, automate recalls and confirmations, and reduce no-shows. The practice has used Solutionreach’s cloud-based patient relationship management (PRM) software for more than 10 years to run recall messages, appointment confirmations, patient surveys, and email marketing.

Solutionreach implemented automated recall and reminder messaging, post-appointment surveys, and secure patient communications (integrated with OfficeMate), which led to a 65% response rate to recall messages, 62,255 appointment reminders sent, nearly 6,000 surveys collected, and over $2.2 million in additional recall revenue while reducing missed appointments. Solutionreach’s tools and support helped Today’s Vision Sugar Land streamline workflows and improve patient retention and experience.

Today’s Vision Sugar Land

Thomas Arnold

Owner