Case Study: The Pediatric and Allergy Group of Southern California achieves automated appointment reminders and 3,000+ recall appointments with Solutionreach

The Pediatric and Allergy Group of Southern California - Customer Case Study

The Pediatric and Allergy Group of Southern California, led by Dr. Brian Greenberg, provides pediatric allergy and asthma care and was spending significant staff time on daily reminder phone calls—one employee spent the last hour of each shift calling patients. To reduce that administrative burden the practice implemented Solutionreach’s cloud-based patient relationship management software for automated reminders, newsletters and recalls.

Solutionreach automated appointment reminders, recall messages and email newsletters, eliminating about 5 hours of reminder calls per week and freeing staff for higher-value work. The recall program alone drove 3,046 appointments, the practice has sent 68 newsletters, and staff report a significant increase in routine scheduling and patient engagement thanks to Solutionreach.

The Pediatric and Allergy Group of Southern California

Sally Heidhues

Operations Manager