Case Study: Salt Lake Retina cuts no-shows by 50% and boosts collections with Solutionreach

Salt Lake Retina - Customer Case Study

Salt Lake Retina is a Salt Lake Valley ophthalmology practice specializing in diabetic retinopathy, macular degeneration, and retinal surgery. Facing high no-show rates and spending about ten hours a week on appointment reminder calls, the practice implemented SR Conversations from Solutionreach to modernize and streamline patient communication.

Solutionreach’s SR Conversations replaced phone reminders with personalized text messages, appointment pins, and directions, cutting no-shows by roughly 50% (from about 10–14 to 5–6 per week), eliminating roughly 10 hours of weekly reminder calls and nearly all phone reminder time, and increasing collections on past-due accounts by 15%, boosting revenue and patient satisfaction.

Salt Lake Retina

Marnie Crawford

Clinic Administrator