Case Study: Precision Plastic Surgery achieves 50% increase in recall revenue with Solutionreach

Precision Plastic Surgery Increases Recall Revenue by 50%

Precision Plastic Surgery, led by Dr. Joseph Ku at the Riverside location, was struggling with high no-show rates and lost revenue. To fix this, the practice integrated its Practice Fusion EHR with Solutionreach to automate patient outreach, appointment reminders, and marketing communications.

Solutionreach implemented multi-channel automated reminders (one week, one day, and one hour before appointments), email newsletters, and targeted recare campaigns for Botox and filler patients. As a result, Precision Plastic Surgery decreased no-shows by 85%, increased recall/recare revenue by about 50%, and freed roughly 5 hours of staff time each week.

Precision Plastic Surgery

Jaylene Welch

Patient Counselor