Case Study: Pediatric Associates of Stockton achieves 50% reduction in appointment reminder costs with Solutionreach

Pediatric Practice Cuts Reminder Costs by 50 Percent

Pediatric Associates of Stockton, a California pediatric practice serving patients from birth to 19, needed a new patient communication and relationship-management solution after their previous program changed. The practice chose Solutionreach to gain texting and automated messaging capabilities to reduce incoming phone calls, streamline scheduling, and improve patient outreach.

Solutionreach implemented a patient communication platform with two-way texting, targeted group messages, and automated appointment and recall reminders via text, email, and phone. As a result, about 30–40 patients text daily, reminder costs fell by 50%, staff save roughly 200 hours per month, cancellations declined, and recall-driven appointments rose by 14%—allowing Pediatric Associates of Stockton to retire their prior reminder service.

Pediatric Associates of Stockton

Beth Bettencourt

Operations Manager