Case Study: Southwest Children's Clinic achieves $300,000 recall revenue boost with Solutionreach

Pediatric Practice Boosts Revenue $300,000 with Automated Recalls

Southwest Children’s Clinic, a five-physician pediatric practice in West Jordan, Utah, was struggling to engage patients because their existing EHR could not send automated appointment reminders. To solve this gap, the clinic implemented Solutionreach’s cloud-based patient relationship management software to better reach families and manage communications.

Solutionreach delivered automated email/text reminders, recall campaigns, customizable newsletters and post-visit surveys that integrate with the clinic’s EHR. The results include 21,965 appointment reminders sent (nearly 22,000), 200 survey responses in the first two months, newsletters sent to over 6,000 patients, and roughly $296,850 in recall revenue — a boost of about $300,000 — while helping reduce missed appointments. Solutionreach’s platform made scheduling responses and patient engagement easier for staff and families.

Southwest Children’s Clinic

Kathi Newman

Administrator