Case Study: EnVision Family Eyecare achieves a 50% reduction in no-shows with Solutionreach

Optometry Practice Reduces No-Shows by 50 Percent

EnVision Family Eyecare, a full-service optometry practice in Tennessee, was spending excessive staff time on phone-based appointment reminders and monthly recall outreach, leaving front-desk staff tied up and reducing time for patient-facing care. To address this, the practice implemented the Solutionreach platform to automate reminders, recalls, and group messaging.

Solutionreach automated two-day and two-hour appointment reminders, streamlined recalls with online scheduling links, and enabled quick group messages, freeing staff to focus on patients. As a result, EnVision Family Eyecare cut no-shows by 50%, reduced daily reminder work from about an hour to roughly 15 minutes and monthly recall work from a full day to about 30 minutes, saved over 23 hours per month, and increased revenue by approximately $500/month. Solutionreach also helped the practice fill last-minute cancellations, improve patient experience, and boost online reviews.

EnVision Family Eyecare

Tish Gilbert

EnVision Family Eyecare