Case Study: Bedford Commons OB-GYN achieves a 60% reduction in no-shows with Solutionreach

OB/GYN Practice Reduces No-Showsb By 60 Percent

Bedford Commons OB-GYN, a 15-provider obstetrics and gynecology practice, wanted to modernize patient communications—especially appointment reminders—and selected Solutionreach to enable customizable text reminders, automated messaging, and digital patient engagement tools.

Solutionreach implemented automated multi-touch reminders (at booking, two weeks, two days, and two hours), post-appointment surveys, and a reviews microsite; as a result Bedford Commons reduced no-shows by 60%, sent 17,422 patient surveys, collected 635 online reviews, improved the ability to fill canceled slots, sped up feedback-driven improvements, and reduced staff workload and stress.

Bedford Commons OB-GYN

Amanda Giglio

Administrative Coordinator