Case Study: Grunberger Diabetes Institute achieves 675 recare appointments and a 66% reduction in no-shows with Solutionreach

Grunberger Diabetes Institute - Customer Case Study

Grunberger Diabetes Institute, an endocrinology practice that provides comprehensive diabetes and metabolic care, struggled with ineffective EHR email reminders that patients rarely saw and couldn’t use to confirm or reschedule appointments. Seeking a more direct, automated solution they implemented Solutionreach to improve appointment communications and patient engagement.

Using Solutionreach’s automated appointment and recare/recall reminders, two-way confirmations, surveys, review collection, newsletters and birthday messages, the practice saw measurable gains: 675 recare appointments scheduled, a 66% drop in no-shows, over 67 online reviews with a five-star average, and a large jump in event RSVPs (from ~30 to 130). Solutionreach also helped the team streamline follow-up and boost patient experience and revenue.

Grunberger Diabetes Institute

Lynne Frazier

Office Manager