Case Study: Eyecare Services Partners streamlines patient communications across 60+ locations with Solutionreach

Eyecare Services Partners unifies patient communication across 60+ locations with Solutionreach

Eyecare Services Partners (ESP), an enterprise eye care group with over 60 locations, faced the challenge of managing patient communications across its growing network. They needed to standardize outreach and reduce operational strain. To address this, they implemented the Solutionreach patient engagement platform integrated with NextGen.

Solutionreach provided a unified solution that automated appointment reminders and recall management while introducing two-way texting. This implementation helped ESP significantly reduce no-show rates and lower inbound call center volume. The platform improved patient engagement across their network of over 200 providers and 100,000 patients, leading to better appointment utilization and streamlined workflows without adding complexity for their staff.

Eyecare Services Partners (esp)