Case Study: Springhouse Eye Associates reschedules 90% of cancelled appointments with Solutionreach

Eye Care Practice Reschedules 90 Percent of Cancelled Appointments

Springhouse Eye Associates, a Pennsylvania-based optometry practice, needed a better way to connect with patients and reduce time spent on phone calls. The practice was already using Solutionreach for automated appointment reminders but sought an easier two-way communication option to reduce voicemails, missed callbacks, and no-shows.

Solutionreach implemented SR Conversations (two-way texting) and SR Huddle for intra-office messaging, enabling faster patient replies and streamlined staff communication. As a result, Springhouse Eye Associates now reschedules about 90% of cancelled appointments, sees roughly 60% of patients texting (many responding within 15 minutes), and has cut approximately 6–10 outgoing calls—or about 10 phone conversations—per day.

Springhouse Eye Associates

Kym Lauriello

Technician