Case Study: Bella Optical achieves 66% reduction in phone time with Solutionreach

Eye Care Practice Reduces Phone Time by 66 Percent

Bella Optical, an optometry practice in San Antonio, Texas, struggled with time-consuming front-desk tasks—especially calling patients for appointment reminders and recalls. To streamline workflows and reduce phone burden, office manager Elise Bugh implemented Solutionreach, a cloud-based patient relationship management platform.

Solutionreach automated appointment reminders, recall messages, newsletters and review requests, allowing staff to cut phone time by 66%. Since implementation Bella Optical has sent 46 newsletters, collected 409 reviews, reached nearly 60,000 patients, reactivated former patients and attracted new ones—outcomes Elise credits directly to Solutionreach.

Bella Optical

Elise Bugh

Office Manager