Case Study: Advanced Eyecare of Chino achieves 50% fewer incoming calls and 60% fewer no-shows with Solutionreach

Eye Care Practice Reduces Phone Calls by 50 Percent

Advanced Eyecare of Chino, an optometry practice serving the Inland Empire, faced time-consuming manual phone outreach and paper-based communications and needed a simpler way to connect with patients in real time. Multiple doctors and their practice management software recommended Solutionreach, so the practice implemented Solutionreach (including SR Conversations) to offer texting and streamline patient contact.

Solutionreach’s SR Conversations enabled quick two-way texting for confirmations, forms and reviews, which cut incoming phone calls by over 50%, reduced no-shows by about 60%, and generated 81 new online reviews. Advanced Eyecare of Chino reports fewer outgoing calls, faster form completion, less front-office stress, and stronger patient engagement thanks to Solutionreach.

Advanced Eyecare of Chino

Kayla Stephens

Marketing Director