Case Study: ProView Eye Care eliminates 7 hours of phone time each week with Solutionreach

Eye Care Practice Eliminates 7 Hours of Phone Time Each Week

ProView Eye Care, a full-service optometry practice in California, needed a better way to communicate with patients and reduce heavy phone outreach after an ownership change. They selected Solutionreach for patient relationship management, using its automated appointment reminders, recall and eyewear notifications, and SR Conversations two-way texting to modernize patient outreach.

Solutionreach’s platform automated reminders and recall campaigns and enabled two-way texting for tasks like rescheduling and insurance collection, cutting phone time from about 1.5 hours/day to roughly 10 minutes/day (about 7 hours/week saved), reducing no-shows by 50%, and achieving an ~80% recall response—delivering measurable time savings and higher appointment adherence for ProView Eye Care.

ProView Eye Care

Amy Pelak

Office Manager and Optician