Case Study: Dr. York Yates Plastic Surgery achieves over 250% increase in review responses with Solutionreach SR Smart Reviews

Dr. York Yates Plastic Surgery Triples Their Response to Review Requests

Dr. York Yates Plastic Surgery, a board-certified cosmetic surgery practice in Layton, Utah, needed to strengthen its online presence and increase the number of patient reviews after traditional cards, emails and website links produced low response rates (about 10% or less). To address this, the practice implemented SR Smart Reviews from Solutionreach, choosing a mobile/text-based approach that felt more personal and immediate to patients.

Using Solutionreach’s SR Smart Reviews, staff began sending personalized review links by text at point-of-care, saving time and boosting engagement. The change produced measurable gains: over a 250% increase in responses to review requests, roughly 5× more reviews per month across three major platforms, more than 20 five-star reviews in the first two months, and response rates rising to about 25–35%.

Dr. York Yates Plastic Surgery

York Yates

Plastic Surgeon