Case Study: Great Lakes Family Dental Group keeps a full schedule and saves 7 hours per week with Solutionreach

Dental Practice Uses PRM to Keep a full Schedule

Great Lakes Family Dental Group (Hubbard and Neal) is a two‑doctor practice in Lansing, Michigan that struggled with appointment no‑shows and time‑consuming manual confirmations. To streamline patient communication they implemented Solutionreach’s cloud‑based patient relationship management (PRM) software to automate reminders, confirmations and waitlist outreach.

Solutionreach’s automated messaging and ASAP waitlist filled last‑minute openings—often within an hour—while cutting staff confirmation time by about seven hours per week. The practice sent over 28,309 appointment reminders, maintained a full schedule for its ~21 daily appointments, and cites improved efficiency and A+ customer support from Solutionreach.

Great Lakes Family Dental Group

Julie Bond

Office Manager