Case Study: Kissimmee Children's Dental achieves 50% of new patients from online reviews with Solutionreach

Dental Practice Sees 50 Percent of New Patients from Online Reviews

Kissimmee Children's Dental, a pediatric practice, needed to reduce time spent on front‑desk tasks and strengthen patient relationships. Front‑desk manager Maggie Diaz was spending about 30 minutes a day calling patients for reminders and confirmations, so the practice turned to Solutionreach for automated appointment reminders, text messaging, newsletters and patient engagement tools.

Solutionreach automated reminders and two‑way text confirmations, enabled newsletters and encouraged online reviews and check‑ins, freeing front‑desk time and improving patient communication. As a result, Kissimmee Children's Dental saved roughly 30 minutes of phone time daily, rescheduled about 75% of cancelled appointments, and reports that 50% of new patients come from online reviews.

Kissimmee Children's Dental

Maggie Diaz

Front Desk Manager